The Paw Seasons Daycare
Policies and Procedures
1. LICENCE DISPLAY
1.1. The Animal Welfare (Licensing of Activities Involving Animals) (England) Regulations 2018 (SI
No. 486) Licence, including name of licence holder and licence number will be displayed in the
reception area along with the Service Provider’s DBS (CRB) certificate and qualifications.
1.2. This licence will also be clearly displayed on the website and social media pages.
2. RECORDS
2.1. A register will be kept of all the dogs at the premises which must include:
(a) the dates of each dog’s arrival and departure
(b) each dog’s name, age, sex, neuter status, microchip number and a description of it or its breed
(c) the number of any dogs from the same household
(d) a record of which dogs (if any) are from the same household
(e) the name, postal address, telephone number and email address of the owner of each dog and
emergency contact details
(f) in relation to each dog, the name, postal address, telephone number and email address of a local
contact in an emergency
(g) the name and contact details of the dog’s normal veterinarian and details of any insurance
relating to the dog
(h) details of each dog’s relevant medical and behavioural history, including details of any
treatment administered against parasites and restrictions on exercise
(i) details of the dog’s diet and related requirements
(j) owner consent forms
(k) a record of the date or dates of each dog’s most recent vaccination, worming and flea
treatments
(l) details of any medical treatment each dog is receiving
2.2. All records that the The Paw Seasons is required to keep as a condition of the licence are
available for inspection by an inspector in a visible and legible form or, where any such records are
stored in electronic form, in a form from which they can readily be produced in a visible and legible
form.
2.3. All such records will be kept for at least three years beginning with the date on which the record
was created.
2.4. Electronic records will be backed up.
2.5. When outside the premises, each dog must wear an identity tag which includes the licence
holder’s name and contact details.
3. BOOKINGS
3.1. A booking shall me made by completing a Booking Form and not accepted until a booking
confirmation letter has been issued by the The Paw Seasons and received by the Client as well as

Terms and Conditions, Veterinary Release Form, Owners Consent Form and any other necessary
forms completed and payment made in accordance with the price quoted.
3.2. For new Clients, a consultation and temperament test by the The Paw Seasons will be
required.
3.3. Bookings may be accepted up to 24 hours before service begins but payment in full will be
required for all bookings before service begins.
4. USE, NUMBER AND TYPE OF ANIMAL
4.1. The Paw Seasons licence applies only to the daycare of dogs.
4.2. The Paw Seasons licence conditions clearly state the numbers of dogs permitted at the
premises.
4.3. Each dog or dogs from the same family unit (including those permanently on the daycares
premises) will have access to a room for itself, where it can sleep, go to hide, and be kept separate
from other dogs.
5. STAFFING
5.1. Provision for a qualified person to assist with care and supervision of dogs will be provided per
8 dogs.
5.2. The licence holder has the competence to identify the normal behaviour of dogs and to
recognise signs of, and take appropriate measures to mitigate or prevent, pain, suffering, injury,
disease or abnormal behaviour. This includes dog welfare, including recognising poor welfare and
understanding the 5 welfare needs.
5.3. The Paw Seasons will continue to engage with courses, written or online learning, keeping up
to date with any research or developments for dogs. (Procedure Attached).
6. SUITABLE ENVIRONMENT
Home Condition
6.1. Dogs will be accommodated within the daycare premises. The daycare provided covers two
areas;
(a) Indoor: There is sufficient space available to provide sufficient play and rest area for each dog
with the ability to keep a dog in a physically separate room if required. This also allows each dog the
choice of somewhere to go.
(b) Outdoor: There is direct access to a suitable and secure hazard free external area/garden. The
garden is owned by an only used by the licence holder and not shared with other properties. This
includes its own entrance and SIX secure physical barriers between
any dog and any entrance to or exit from it.
6.2. There will be a mandatory and documented trial familiarisation session for all
dogs prior to stay. This also includes familiarisation with regular dogs.
6.3. Each dog will be provided with its own care records.
6.4. Once dogs are familiarised they will be supervised in packs with staff present at all times for
enrichment and safety.
6.5. Each dog will have a clean, comfortable and warm area within an area where it can rest and
sleep. The sleeping area will provide a clean resting place for comfort and warmth and be situated
out of draughts. The sleeping accommodation floor area allows the dog to be able to sit and stand

at full height, stretch, wag its tail and to walk and turn around without touching the sides. The
available/clear floor area is a minimum of twice that required for a dog to lay out flat.
6.6. The licence holder will separate dogs into different rooms should the need arise.
6.7. In season bitches will not be accepted for daycare.
Bedding
6.8. All beds and bedding areas are kept clean, dry and parasite free.
6.9. Unless instructed otherwise by the dog’s owner, soft bedding materials will be provided and
adapted if necessary, for old, young or infirm dogs to help regulate their body temperature.
6.10. If a dog chews or destroys its bedding, it will be replaced with an alternative.
6.11. Bedding is made of a material that is easy to wash/disinfect. Bedding will be changed, cleaned
and disinfected between dogs.
Isolation Rooms
6.12. A dog will not be confined in an isolation area for longer than three hours in any day.
6.13. A dog will not be kept in a crate unless: (a) it is already habituated to it, (b) a crate forms part
of the normal routine for the dog; (c) the dog’s owner has consented to the use of a crate.
6.14. The crate, of a suitable size and construction, must be provided by the owner. Any crate
provided in which a dog is kept must be in good condition and sufficiently large for the
dog to sit and stand in it at full-height, lie flat and turn around.
6.15. Some dogs may choose to sleep in their crate during the day. The crate door will be left open
to allow the dog to choose where it sleeps.
6.16. Any crate in which a dog is kept must be in good condition and sufficiently large for the dog to
sit and stand in it at full-height, lie flat and turn around.
Equipment
6.17. All areas, equipment and appliances to which the dogs have access will present minimal risks
of injury, illness and escape. They are constructed in materials that are robust, safe and durable, in
a good state of repair and well maintained. There are no sharp edges, projections, rough edges or
other hazards, such as chemicals and loose cables, which may present risk of injury to a dog.
6.18. No standing water from cleaning or urine will be present. Drainage will be permanently
unblocked, with liquids able to run off into drains immediately. Any drain covers in areas where dogs
have access will be secure.
6.19. Doors and windows to the outside are escape proof, securable, strong enough to resist impact
and scratching, and to prevent injury. External doors/gates are lockable.
The Paw Seasons has easy access to keys and/or any key code in case of emergency.
6.20. All outdoor fencing is strong and rigid and kept in good repair to provide an escape and dig
proof structure.
6.21. Timber used is of good quality, well maintained and any damaged areas sealed or overclad.
Wood is smooth and treated to render it impervious.
6.22. All interior surfaces to which dogs have access are maintained in good order and repair,
smooth, impervious and able to be cleaned. These are kept suitably clean. Floors are non-
hazardous for dogs to walk on, in particular to avoid slipping.
6.23. Any electrical sockets and appliances in the dog designated rooms and where the dogs have
access to are secure and protected against damage.

6.24. The Client shall provide secure collars with name/address tags and supply leads.
6.25. The Paw Seasons will provide their own name/address tags for pets while in their care.
6.26. The Client will provide dog harnesses and dog coats, if required.
Environment
6.27. Each room has a secure window to the outside that can be opened and closed as necessary.
Window opening restriction devices are used as necessary to prevent access/escape.
6.28. Each room has a securable, full height door for access and security. Where appropriate, doors
to designated rooms will be kept shut. Each room has a secure latch or other secure closing device.
6.29. Dogs will not be restricted to areas when climatic conditions may cause them distress.
Temperature regulation will aim to keep the ambient temperature above an absolute minimum of
10°C and below a maximum of 26°C.
6.30. Dogs will be monitored to check if they are too hot or too cold. If an individual dog is showing
signs of heat or cold intolerance steps will be taken to ensure the welfare of the dog. A dog will be
able to remove itself from a direct source of heat.
6.31. Ventilation is provided to all interior areas to avoid excess humidity.
6.32. Heaters will not be sited in a manner or location where they present a risk of burning or
electric shock / electrocution to dogs or humans, or a risk of fire.
6.33. Excessive noise will be avoided.
6.34. Dogs will not be exposed to draughts.
Cleanliness
6.35. The licence holder will ensure that dogs benefit from adequate routine grooming and other
health regimes as needed and agreed with the owner e.g. cleaning of eyes or keeping long fur from
matting. This should include attention to coat, teeth, ears and nails and inspection for parasites.
6.36. Dogs will have regular opportunities throughout the day for toileting in the secure area and/or
during exercise, taking into account individual needs. They will have at least 4 opportunities per day
or constant access during safe weather conditions.
6.37. All areas and rooms will be inspected daily and kept in a clean condition, in accordance with
the documented Cleaning and Disinfection Procedure.
6.38. Dogs will be removed from an area or room whilst it is being cleaned.
Transport
6.39. Transport will be in accordance with existing legal requirements and for emergencies only.
6.40. Dogs will be suitably restrained using a dog crate, dog guard or transport harness.
6.41. Dog crates are of adequate size, designed to provide good ventilation and firmly secured, out
of direct sunlight and away from heating vents.
6.42. Vehicles are regularly cleaned and disinfected.
6.43. Leaving dogs in vehicles is minimalised and dogs will never be left unattended in a car or
other vehicle where the temperature may pose a risk to the animal.
6.44. If transporting dogs by road, sufficient breaks will be offered for water and the chance to go to
the toilet.
6.45. Where the business uses vehicles to collect and return dogs, the dogs will be collected from
and returned to houses on a lead to minimise the risk of any dog escaping.

Natural Light
6.46. All the animals will be easily accessible to staff for inspection. There will be sufficient light for
the staff to work effectively and observe the animals. Where practicable this will be natural light, but
artificial light is available.
6.47. Where artificial lighting is used, this is within a range of 10 to 12 hours daily.
Resources
6.48. All resources will be provided in a way (for example as regards frequency, location and access
points) that minimises competitive behaviour or the dominance of individual animals. There will be
multiples of all resources (food, water bowls and sleeping areas), equal or greater than the number
of dogs in any communal area.
6.49. Dogs will be carefully monitored, especially at feeding times.
Attendance
6.50. Dogs will not be left unattended in any situation or for any period likely to cause them distress.
Dogs will have human company and will not be routinely left alone. There will be a designated
person who can cover any emergency or absence of leave so that the dogs are never left alone.
7. SUITABLE DIET
7.1. The Client shall provide sufficient food and any treats for their pet(s) for the duration of the
service.
7.2. Adult dogs will be fed in accordance with the individual dog’s needs at the owners instruction.
7.3. The diet will be agreed with the dog’s owner.
7.4. Dogs will be separated for feeding unless written consent from owners has been received
permitting otherwise.
7.5. Feed and (where appropriate) water intake will be monitored, and any problems recorded and
addressed. Dogs will be monitored and if there are concerns, veterinary advice will be sought.
7.6. Refrigeration facilities for feed storage will be provided. Feed will be stored away from risk of
vermin and in appropriately cool and dry places.
7.7. Feed and drinking receptacles are capable of being cleaned and disinfected and are
nonporous. Receptacles will be cleaned daily and disinfected at least once a week. If damaged they
will be disposed of.
7.8. Constant fresh water will be provided daily in a clean receptacle and changed or refreshed as
often as necessary.
7.9. Fresh water will be available at all times in each room.
7.10. Where feed is prepared on the premises, there will be hygienic facilities for its preparation,
including a working surface, hot and cold running water and storage. Soap and hygienic hand drying
facilities are available.
8. MONITORING OF BEHAVIOUR AND TRAINING OF ANIMALS
Environmental Enrichment

8.1. A programme will be agreed with the owner of each dog setting out enrichment both inside and
outside including, grooming, socialisation and play. All dogs will receive appropriate toys and/or
feeding enrichment unless veterinary advice suggests otherwise. Owner’s written consent will be
obtained. Potential competition between dogs will be avoided when feeding enrichment takes place
and use of items will be monitored. Items will be checked daily to ensure they remain safe.
Damaged items will be removed from use.
8.2. For dogs whose welfare depends partly on exercise, opportunities to exercise which benefit the
animals’ physical and mental health will be provided, unless advice from a veterinarian suggests
otherwise.
Exercise
8.3. Exercise will involve at least four 30-minute structured play sessions per day as appropriate for
its age and health and two positive interactive play time for 30 minutes.
8.5. Consideration will be given to life stage, physical and mental health and breed when planning
daily exercise.
8.6. There will be an alternative form of enrichment planned for dogs which cannot be exercised for
veterinary reasons for the same periods of time. This will include positive interaction with people and
additional forms of toy and food enrichment and will take place at least twice a day.
8.7. No more than eight dogs per person at one time. Dogs will be familiarised with each other
beforehand.
8.8. Dogs which cannot be exercised will be provided with alternative forms of mental stimulation.
8.9. The outdoor area will be cleared of all potential hazards after each use. Faeces will be picked
up between dogs/occupancy and at least twice daily.
8.10. Where artificial turf is used, it will be maintained in good repair to avoid ingestion hazards.
8.11. Dogs will not have direct access to bins. The outdoor/garden area of the premises and
any other area to which the dogs may have access, will be secure and safe.
8.12 . Dogs will be prevented from having unsupervised access to any garden feature that might
pose a threat.
Higher Standard
8.13. The outside space has six secure physical barriers between any dog and any entrance/exit.
8.14. Any equipment that a dog is likely to be in contact with and any toy provided will not pose a
risk of pain, suffering, disease or distress to the dog and must be correctly used.
8.15. Items such as leads will be removed when the dog is in the daycare environment.
8.16. Items specific to a particular dog will be identified and recorded as such.
8.17. Toys will be suitable for the dogs that are present, and checked regularly to ensure they are in
good condition and safe.
8.18. In the event of extreme weather which may have an adverse effect on the Client’s pet, e.g.
heat or thunder storms, The Paw Seasons shall in their sole discretion take whatever action they
consider necessary, including not carrying out scheduled exercise until it is, in their opinion, safe to
do so.
Behaviour

8.19. The behaviour of individual dogs will be monitored daily and changes in behaviour and/or
behaviours indicative of suffering, stress, fear, aggression and anxiety will be recorded and acted
upon. Records of assessment will be kept.
8.20. Dogs likely to, or showing, signs of being nervous or stressed will be located in a suitable part
of the facilities, bearing in mind their individual disposition. This could include: elderly dogs; nervous
dogs; dogs on some medications. Where a dog is showing signs of being
nervous, stressed or fearful, steps will be taken to address this.
Training Methods
8.21. Where used, training methods or equipment will not cause pain, suffering or injury.
Training will be reward based (i.e. reward desired behaviour and ignore unwanted behaviour).
Dogs Under One Year
8.22. All dogs under 12 months will be given suitable and adequate opportunities to: (a) learn how
to interact with people, their own species and other animals where such interaction benefits their
welfare, and (b) become habituated to noises, objects and activities in their environment.
Documented processes are in place to accommodate the needs of dogs under one year of age.
(Procedure Attached).
9. ANIMAL HANDLING AND INTERACTIONS
9.1. Dogs will always be handled humanely and appropriately to suit the requirements of the
individual dog and to minimise fear, stress, pain and distress. Dogs will never be punished so that
they are frightened or exhibit aversive behaviour.
9.2. All staff, including all family members over the age of 16, have the competence to handle dogs
correctly and be able to identify dogs that are anxious or fearful about contact. They also have the
ability to recognise and act upon undesirable behaviours.
9.3. The dogs will be kept separately or in suitable compatible social groups appropriate to the
individual dogs. No dog will be isolated or separated from other dogs for any longer than is
necessary.
9.4. Written procedures are in place for both all newly introduced dogs and for dogs under one year,
including being kept away from other dogs, if required. Introductions to other dogs, other animals,
people and equipment will be supervised and monitored.
9.5. All dogs will have regular daily opportunities to interact with people where such interaction
benefits their welfare.
9.6. A change in a pet’s routine and circumstances can cause varying degrees of distress and
unpredictable or abnormal behaviour. Pets have no concept or ability to understand that their
owner’s absence is temporary and they will be coming back. The Paw Seasons understands this
and will offer comfort and reassurance whilst trying, as far as is practically possible to maintain the
pet’s normal daily routines.
10. PROTECTION FROM PAIN, SUFFERING, INJURY AND DISEASE
10.1. Written procedures are in place for and implemented covering:
(i) Feeding regimes

(ii) Cleaning regimes
(iii) Transportation
(iv) The prevention of, and control of the spread of, disease
(v) Monitoring and ensuring the health and welfare of all the animals
(vi) The death or escape of an animal (including the storage of deceased animals)
(vii) The care of the animals following the suspension or revocation of the licence or during and
following an emergency
10.2. All people responsible for the care of the animals are made fully aware of these procedures.
Preventative Health Care
10.3. All reasonable precautions will be taken to prevent and control the spread among the dogs
and people of infectious diseases, pathogens and parasites.
10.4. An up-to-date veterinary vaccination record must be seen to ensure that dogs have current
vaccinations against:
• canine parvovirus
• canine distemper
• canine adenovirus/infectious canine hepatitis
• leptospirosis
• Vaccination against other diseases such as kennel cough (Bordetella bronchiseptica/Canine
parainfluenza virus) may be required by the establishment.
10.5. Certification from a veterinarian of a recent protective titre test may be accepted instead of a
booster vaccination. The certificate must state that it is valid for the current period of daycare. It is
the decision of the Service Provider whether to accept such a certificate.
10.6. Primary vaccination courses must be completed at least 2 weeks before daycare.
10.7. Vaccines used must be licensed for use in the UK. Homoeopathic vaccination will not be
accepted.
10.8. Dogs must have been appropriately treated for external and internal parasites in accordance
with veterinary advice before entry to the daycare environment.
10.9. If there is evidence of external parasites (fleas, ticks, lice) the dog will be treated with an
appropriate product authorised by the Veterinary Medicines Directorate and licensed for use on
animals in the UK. Treatment must be discussed with a veterinarian before
administering. Consent from the owner is required.
Health Checks
10.11. All animals will be checked at least once daily or more regularly as necessary to check for
any signs of pain, suffering, injury, disease or abnormal behaviour. Vulnerable animals will be
checked more frequently. Any signs of pain, suffering, injury, disease or abnormal behaviour will be
recorded and the advice and further advice (if necessary) of a Veterinarian will be sought and
followed.
Sick or Injured Animals
10.12. If the dog is taken sick or injured The Paw Seasons will notify the Client at the earliest
convenience using whatever method is available to take instructions or guidance. In the event of
The Paw Seasons not being able to contact the Client or in an emergency situation, The Paw

Seasons shall, if in their own opinion the pet needs veterinary attention/treatment/opinion, make
arrangements as necessary, in the best interest of the pet. Any veterinary bills shall be directly
chargeable to the Client.
10.13. Sick or injured dogs will receive prompt attention from a veterinarian and the advice of that
veterinarian will be followed.
10.14. When a dog is suspected of being ill or injured a veterinarian will be contacted for advice
immediately and any instructions for treatment recorded and strictly followed with further guidance
sought if there is an ongoing concern.
10.15. Where necessary, dogs will receive preventative treatment by an appropriately competent
person. Any preventive treatment will be with consent from the owner and under the direction of a
veterinarian.
Veterinarians
10.16. The Paw Seasons is registered with Eagle Vets – Medivet, Birchington, a Veterinarian with
an appropriate level of experience in the health and welfare requirements of dogs and the contact
details of that Veterinarian will be readily available to all staff on the premises used for the
licensable activity. This will include the name, address and telephone contact number, including out
of hours provision, of the Veterinarian. The Veterinary practice is within a reasonable travel
distance.
10.17. Agreement will be made and documented between the dog owner and licence holder
with regards to which Veterinarian is to be used.
10.18. A preventative healthcare plan agreed with the veterinarian with whom the licence holder has
registered under paragraph 9(8) of Schedule 2 will be implemented.
Medicines
10.19. It shall be the sole responsibility of the Client to ensure The Paw Seasons is fully aware of
any health issues the pet is experiencing, or has suffered in the past. The Paw Seasons will not be
held liable for any actions or omissions which result in problems or complications for anything not
disclosed.
10.20. No booking can be accepted without a completed Veterinary Release Form.
10.21. No booking can be accepted without the Client providing to the Service Provider the original
Vaccination Cards for each pet for viewing and photocopying.
10.22. The Paw Seasons shall follow instruction given on the Booking Form but cannot be held
liable for any complications which may arise.
10.23. In the event of a pet having a contagious illness or disease which has not been disclosed,
the Client may be liable for the costs of treatment given to other animals which become infected.
10.24. Prescribed medicines will be stored safely and securely to safeguard against unauthorised
access, at the correct temperature, and used in accordance with the instructions of the veterinarian.
10.25. All courses will be completed to the specifications given by the veterinarian.
10.26. Any unused medications will be returned to the owner, nominated contact or prescribing vet.
10.27. A fridge will be available to store medicines which require being kept at certain low
temperatures.
10.28. Medicines other than prescribed medicines will be stored, used and disposed of in
accordance with the instructions of the manufacturer or veterinarian.

Isolation Facilities
10.29. Appropriate isolation, in separate self-contained facilities, is available for the care of sick,
injured or potentially infectious animals.
10.30. Dogs showing signs of infectious disease will not be allowed in any shared outside exercise
area.
10.31. Protective clothing and footwear will be worn when handling dogs in the isolation area, and
sanitation protocols adhered to. Whilst in use, the clothing will be kept in the isolation area and not
be removed other than for cleaning and disinfection.
10.32. Any dogs in the isolation area will be checked regularly.
10.33. Separate feeding and water bowls, bedding and cleaning utensils will be stored in the
isolation area ready for immediate use.
Cleaning Products
10.34. Cleaning products are suitable, safe and effective against pathogens that pose a risk to the
animals. They will be used, stored and disposed of in accordance with the manufacturer’s
instructions and used in a way which prevents distress or suffering of the animals.
10.35. The choice of cleaning and disinfectant products is based on suitability, safety, compatibility
and effectiveness. Disinfectant products are virucidal as well as bacteriocidal. Cleaning and
disinfection products must be used in accordance with the manufacturer's instructions.
10.36. Staff using cleaning products are competent in the safe use of detergents and fluids.
10.37. Cleaning products are entirely out of the reach of animals, and are not left in designated
rooms or where dogs might access them.
10.38. Standing water will not be allowed to accumulate due to the possibility of pathogens residing
in these moist environments.
10.39. Grooming equipment is kept clean and in a good state of repair. If provided by the owner, it
will only be used on that dog and will be sent home with the dog.
10.40. Toys will be cleaned and disinfected between use by different dogs, disposed of, or returned
to the dog’s owner (if they came in with the dog).
Excreta
10.41. All excreta and soiled bedding for disposal will be stored and disposed of in a hygienic
manner and in accordance with any relevant legislation. This is a bin which is emptied either daily or
when full, whichever is the sooner. Excreta and soiled bedding will be removed in accordance with
the documented cleaning and disinfection procedure.
10.42. Storage of excreta will be away from areas where animals or food is kept.
10.43. The Paw Seasons will properly dispose of the Client’s pet(s) waste and will ensure there is
an appropriate supply of bags for that purpose.
11. EMERGENCIES
11.1. A written emergency plan, acceptable to the local authority, is in place, known and available to
all the people on the premises used for the licensable activity, and followed where necessary to
ensure appropriate steps are taken to protect all the people and animals on the premises in case of

fire or in case of breakdowns for essential heating, ventilation and aeration or filtration systems or
other emergencies.
11.2. Entrances and fire exits are clear of obstructions at all times.
11.3. Suitable firefighting, prevention and detection equipment is provided and maintained in good
working order. There is one working smoke detector installed in a suitable location in each area of
the property. There is a carbon monoxide detector installed.
11.4. There is a plan for accommodation of the dogs should the premises become uninhabitable.
The plan includes details of the emergency measures to be taken for the extrication of the animals
should the premises become uninhabitable and an emergency telephone list that includes the fire
service and police.
11.5. There is a documented policy in place for dealing with emergencies, including extremes of
temperature and weather conditions, both hot and cold.
Building and Security
11.6. All building, electrical and gas installations are installed by appropriately qualified persons and
maintained in a safe condition; and sited such that they do not present a risk.
(Certificates available for inspection).
11.7. All equipment is maintained in a good state of repair and serviced according to manufacturer’s
guidelines.
11.8. External doors and gates are lockable.
11.9. A designated key holder with access to all animal areas is at all times within reasonable travel
distance of the premises and available to attend in an emergency.
12. DAMAGE TO PROPERTY OR POSSESSIONS
12.1. Any damage to the property or possessions of the Client in their absence, however caused by
the pet shall be recorded by The Paw Seasons and where considered by The Paw Seasons to be
serious enough to inform the Client, they will do so at the earliest opportunity by whatever means is
available. Any costs, including administration and resources in providing such notice may be
recoverable from the Client.
13. PRIVACY
13.1. It shall be the Client’s sole responsibility to ensure the information provided to The
Paw Seasons is current and up to date. The Client agrees to accept any decision made by The Paw
Seasons in the event of The Paw Seasons not being able to contact the Client as a result of wrong
information held.
14. INSURANCE
14.1. The level of insurance cover required for providing the services shall be set out in the Booking
Form.
15. THIRD PARTIES

15.1. The Client shall advise The Paw Seasons of anyone who will have access to collect their
property during any periods of the Client’s absence, including but not limited to friends, family and
neighbours.
15.2. The Paw Seasons shall not be liable for other persons or their actions or omissions who will
have access to the Client’s property before, during or after services have been rendered.
16. TEMPORARY STAFF
17.1. The Paw Seasons may have temporary staff providing the scheduled services. No costs will
be applied to the Client’s account for any assistance provided.
17.2. All temporary staff will be subjected to whatever checks The Paw Seasons considers
necessary or appropriate.
________________________________________________________________________________
I have read and understand the above Policies and Procedures and agree to them in full.
Signed: …………………………………………………………………………….……………………………
Date: …………………………
Print Name: ……………………………………………………………………………………………………
Service Provider:………………..………………………………………………………………………………
Date: ………………………..